Refunds
1. Cancellation (stops future charges)
You may cancel a subscription at any time by emailing hello@indigocosmo.club from the address used at checkout, before the next billing date. Cancellation takes effect at the end of the current paid period. Unused booked sessions in that period remain available until it ends. Cancellation is not by itself a refund of fees already paid.
2. 14-day first-purchase refund
For your first payment on a plan, you may request a full refund within 14 days of the payment date if you have not attended a coaching session.
If you have attended a session, the service has begun and the first-purchase refund no longer applies, except where a law in your country says otherwise.
Renewal charges (second and later periods) are not refundable once the new period has started, except as required by law or section 4.
3. Sessions
A session that you miss without 48 hours’ notice is not refundable. If we cancel a session and cannot offer another time in the same billing month, we will refund that session’s portion or extend it into the next month, at our choice, unless the law requires a cash refund. Unused sessions do not roll over.
4. Errors and non-delivery
We will refund or re-deliver, at your choice where the law gives you one, if:
- you were charged in error (duplicate charge, wrong amount);
- we failed to offer a first session time within five business days of confirmed payment, and you told us, and we still did not schedule; or
- the service was substantially not as described on the Site at the time you paid.
5. How to ask
Email hello@indigocosmo.club with:
- the name and email used at checkout;
- date and amount of the charge;
- whether you are asking to cancel, to refund, or both; and
- a short reason.
We respond within 10 business days. Approved refunds go back to the original payment method via our payment provider. Bank or card timing is outside our control and often takes 5–10 further business days.
6. Chargebacks
Please contact us before filing a dispute with your bank so we can fix billing errors. Unjustified chargebacks may lead to suspension of access.